SMB Managed Service
Project Network provides affordable IT Managed Services tailored to the Small to Medium businesses. Our aim is to deliver Enterprise level solutions and services to SME at an affordable price, without sacrificing quality.
Our approach transforms IT services into a utility, allowing you to focus on running your business.
We offer services ranging from core Service Desk first line support, through to complete management of servers and provision of maintenance services complimented by our consultancy business.
Our Business Support Services are delivered through our dedicated IT Trained Service Desk and Team of Specialist Consultants. Based on ITIL best practice, the service framework we offer is efficient and managed to a very high standard.
Our Service Desk includes 1st, 2nd and 3rd line support and provides a Single Point of Contact for day-to-day Incidents, change Management and vendor management of 4th line incidents. Clients are able to log calls in 3 different ways
- Telephone call to the service desk
- Email to the service desk which auto logs the call to the call logging system
- Internet portal to log and manage calls
Clients gain unlimited calls, emails to the service desk (reasonable usage applies) as well as a portal to allow clients to log calls directly to the system and monitor their calls from their machines. All incidents raised on the helpdesk are assigned an owner within the client's organisation who is emailed automatically all actions taken to resolve a ticket and gives the client the ability to escalate and question the incident by replying to a raised tickets email.
Problem Management and complex issues are escalated to our team of Enterprise Subject Matter Experts who also manage vendor escalation points, ensuring you receive class-leading service.
Where on-site call-outs are required we can also arrange and schedule an engineer, consultant or account manager at a convenient time to resolve the issue.
